THIEENNZWeb3 community manager & AI-assisted ops
I run community for NFT projects, DAOs, and DeFi teams who need a Discord that survives launch day and a mod team that still shows up in month six.
Community management is a craft, not a task you bolt onto marketing.
Server Architecture
Channel trees that scale past 40k members without turning into a landfill of dead threads.
Moderation Systems
Tiered mod squads, escalation paths, and raid drills so the server survives its own launch day.
Content & Announcements
A cadence calendar that tells holders what shipped before the group chat starts guessing.
Engagement & Retention
Rituals, quests, and recognition loops that keep a server alive after the mint hype fades.
I read the room before I touch a single role permission.
Every community has a fault line — usually between the day-ones and the airdrop farmers. I map it before I rebuild anything.
Moderators are a rostered team, not volunteers with a badge.
Shift coverage across time zones, a shared playbook, and a channel where mods can vent without holders watching.
Announcements earn their ping.
If it does not change what a holder does next, it goes in the digest, not the megaphone channel.
Retention is a system, not a vibe.
XP ladders, recurring AMAs, and a "veteran" tier that actually means something six months after launch.
Five projects, one lesson every time: the mod team is the product.
Lead Community Strategist · Driftwood Collective
Rebuilt a 22k-member Discord after a failed mint, cutting daily mod tickets from 140 to under 30 within six weeks.
Community Lead · Mercury Vault DAO
Ran governance comms for a treasury DAO, translating proposal threads into plain-language recaps ahead of every vote.
Senior Moderator → Community Manager · Pallet Studios
Promoted from volunteer mod to full-time hire after building the server's first structured onboarding funnel.
Community Manager · Loom Protocol
Managed the Telegram and Discord split for a DeFi launch, keeping support response time under four minutes.
Discord Moderator · Nightshade Labs
First paid gig — learned the hard way why raid drills matter after sitting through one without a playbook.
AI handles the repeats. I handle the judgment calls.
"The bot answers 'when moon' at 3am so I can sleep and still show up sharp for the conversation that actually needed a human."
Onboarding Bots
A verification-to-welcome flow that hands new members a role, a channel map, and a first task in under a minute.
Moderation Layer
Automod tuned per-channel so the same filter that stops scam links does not nuke a legitimate contract address.
Content Scheduling
A queue that spaces announcements across time zones instead of dropping everything at 9am PT.
Sentiment Analytics
Daily digest flags when tone shifts in a channel, before it turns into a thread you have to firefight.
The full stack of a community that has to work.
Launch Strategy
Pre-mint community timelines that build anticipation without burning out the mod team early.
AMA Production
Booking, run-of-show, and recap writeups so an AMA generates content for a week, not an hour.
Health Reporting
Weekly metrics on active members, sentiment, and mod load — the report holders never see but always benefit from.
Cross-Platform Ops
Discord, Telegram, and X kept in sync so an announcement never lands twice, out of order.
Culture & Rituals
Recurring formats — trivia, lore drops, veteran shoutouts — that make a server feel like a place, not a feed.
Trust & Safety
Verification flows and scam-link response times that keep a treasury-holding community out of the headlines.
Launching, relaunching, or just tired of running the server yourself?
Tell me where the community is today and where it needs to be in ninety days. I reply within a day, usually faster if a mint is on fire.